Customer Support
Answers to many of the common questions we get asked can be found in the FAQs below. If you don’t see the answer to your question below, please call us toll free at 1-800-729-9505. Local phone calls please use 651-460-1080. Office hours are 7:30 AM to 4:00 PM CST. An answering machine is on-line for 24-hour service.
FREQUENTLY ASKED QUESTIONS
DV Manufacturers we are listed with
Kingsman
Valor
Archgard
Ambiance Fireplaces
Stellar Hearth Products
Jotul
Mendota
Kozy Heat
Ortal
Blaze King
European Home
Empire
Enviro
Travis Industries with Pyramid Cap
U.S. Stove
Napolean Fireplaces
UL Product Listings
Direct Vent
Stainless Steel Flex and Rigid Liners
Aluminum Gas Liners
Air-A-Lator
Omni Product Listings
BioVent
Stainless Steel Flex and Rigid Liners
Direct Vent
Insul Flue
Chim-A-Lator Installation Instructions
SS Liner Installation Instructions
Air-A-Lator Installation Instructions
Air-A-Lator Operation Instructions
AD Air-A-Lator Operation Instructions
Direct Vent Installation Instructions
BioVent Installation Instructions
BioVent Installation Instructions – french
Insul Flue 8 Inch Instructions
You can also order online now. Simply contact us by phone for your username and password.
For your protection, we recommend that you inspect all items before accepting delivery. If you discover a shortage or damage — please do not refuse the shipment. Note the shortage or damage on the freight bill and notify BDM within 2 days of receiving the shipment. We will assist you with filing a freight claim. Without the discrepancy or damage documentation in writing a freight claim may be denied.