Support

Here’s downloadable installation instructions for all BDM products:

Chim-A-Lator Installation Instructions

Leg Kit Instructions

SS Liner Installation Instructions

Air-A-Lator Installation Instructions

Air-A-Lator Operation Instructions

AD Air-A-Lator Operation Instructions

Direct Vent Installation Instructions

BioVent Installation Instructions

BioVent Installation Instructions – french

Insul Flue 8 Inch Instructions

Insul Flue 6 Inch Instructions

Dalsin Line Aluminium Installation Instructions

Here’s a list of all BDM product warranties:

BioVent Warranty

BDM CAL Warranty

BioVent Limited Lifetime Warranty

BDM Chimney Cap Warranty

Call our toll free number 1-800-729-9505 answered 24 hours a day or fax your order to 651-460-6080.  Local phone calls please use 651-460-1080. E-mail orders can be sent to sales@dalsinmfg.com.

You can also order online now. Simply contact us by phone for your username and password.

Our office hours are from 7:30 a.m. to 4:00 p.m. Central Standard Time.  An answering machine is on-line for 24-hour service.

There is a 15 percent restocking charge for all returned goods.  The original invoice must accompany the product.  Custom made, special order, OEM, or obsolete items cannot be returned for credit.  All material must be in saleable condition and return freight paid by the customer.

If you or your customer are not completely satisfied for any reason, return the merchandise within 30 days and receive a full refund of the purchase price.  Certain conditions apply.  Please call for details.

Orders that cannot ship via UPS will ship from our warehouse using the most cost-effective carrier.  Unless your order qualifies for free freight, the order will ship collect and you will be responsible for the freight charges.

For your protection, we recommend that you inspect all items before accepting delivery.  If you discover a shortage or damage — please do not refuse the shipment.  Note the shortage or damage on the freight bill and notify BDM within 2 days of receiving the shipment.  We will assist you with filing a freight claim.  Without the discrepancy or damage documentation in writing a freight claim may be denied.

BDM catalogs can be ordered online by following this link and submitting the order form.